The Dawg Range Community | Dog Training Support

🆘 Help Desk — how this room works — etiquette, button hints, and quick links

What this room is for: customer support, course access help, app download issues, and login troubleshooting. Owner / staff respond here first; other members can pitch in with answers they know.

How text rooms work in the hub:

Pick a room on the left rail (or open a Direct Message).
Type at the bottom and press Send. Use Upload for screenshots / short clips.
Locked rooms show 🔒 — those need a course key, premium, or VIP upgrade.
Audio / video / screen share live in the meeting card above the chat.

Etiquette:

One question per post; include what you tried.
Use real names where you can — it speeds up account look-ups.
Personal account / billing details? Open a DM with a staff member instead of posting publicly.
Be patient — same human team that runs dogtrainernearyou.com.

Common quick links:

Community rules Verify email Gift cards Redeem key Desktop app Course access

📚 Courses — quick links you can paste in chat — copy a link, drop it in any room

Tap a button to copy a link, then paste it into any chat. Customers can also click straight through.

Basic Obedience for Real Life Owner Track · Calm routines at doors and bowls, reliable positions, and walks that do not turn into tug-of-war.

Open

Dog Trainer Professional Development Instructor Track · Clean mechanics, client coaching, safety-aware triage, and lesson plans that survive real distractions.

Open

Kennel Operations & Management Systems Professional Track · Daily systems, staff accountability, safer playgroups, and documentation habits that protect dogs, clients, and the business.

Open

Off-Leash Training for Puppies Intro Program · Sleep math, safe socialization, mouth manners, leash intro, neutrality—then freedom only when earned.

Open

All course tracks live in the public catalog at /index.php#courses. Locked rooms unlock automatically once a key / gift card is redeemed.

👥 Roles in this hub — owner / staff vs customer vs guest

Roles drive which rooms unlock and which moderation tools show. The hub uses a self-selected display role for chat presentation; account-level admin power is set by your $_SESSION['is_admin'] flag from the main site login.

Owner / Business owner / Trainer staff / Developer — moderation tools (kick / timeout / ban) and locked staff rooms. Set automatically when you sign in via /admin.php.
VIP / Premium / Course student — unlocks coaching, masterclass, recall, place, crate, neutrality rooms. Granted by gift cards or redeemed keys.
Customer — unlocks community-lounge, gear-support, orders-tracking, payments-access. Granted at first paid checkout.
Guest — read-only on public rooms (announcements, help-desk).

Server-side guarantee: sensitive admin endpoints (gift-card admin, command center, admin-data API) check the real session flag — picking a higher role from the dropdown does not grant power.